Returns

We except exchanges for all non-plant items, no questions asked. Please let us know about your wish to exchange an item within 2 days of receipt. The item must not be damaged or used. You pay the return shipping cost.

We cannot accept returns of plants as it is not economical for us put them through a quarantine program. If there is an issue with a plant you may be eligible for a refund or a replacement.

Plants in transit

Plants are living organisms. Before packing they are cleaned and checked. We take great care to pack plants safely and ready to survive a long journey. Plants are sent within 12 hour of packing.

Carnivorous plants in general survive transit times up to 10 days with zero or minimal problem.

However, transit always presents stress for the plants. Plants actively growing at the time of packing will almost certainly be at least a little etiolated upon arrival. After 10 days some leaf browning becomes more and more likely, just due to natural senescense. How much and how fast depends mostly on the species, size and if its dormant or not. Usually plants survive just fine up to 4 weeks. After that damage is more likely and greater, but we have seen plants survive even up to 6 weeks in transit. As long as the core of the plant survives; the grow point, stem, some roots, then carnivorous plants are great at bouncing back.

Bigger plants and dormant plants survive transit more easily.

But even a plant pristine on arrival needs to be placed under its optimal conditions to thrive. It is also very impotrant to remove as much of brown or black parts as possible for basic hygene.

Ambient temperature is also very important. If its just a bit cold a heat pack and additional insulation will keep plants warm up to 3 days. If it's too cold or too hot we may contact you to agree on postponing shipping until contitions are more favourable.

Replacements & Refunds

In case plants arrive dead, please contact us immediately, and send pictures of how they look. We examine each complaint separately, and consider travel time, species ordered and any other relevant variables.

In most cases we will be happy to send EU based customers a replacement plant or a refund.

In case your shipping address is outside EU, and you purchased a Phyto certificate in most cases we will be happy a refund, provided the plants were in transit for up to 10 days and we were able to pack them according to what is best for that particular species (may differ from phytosanitary requirements or your wishes), or send a replacement plant with your next order, provided the plants were in transit for up to 14 days and we were able to pack them according to what is best for that particular species (may differ from phytosanitary requirements or your wishes).

In case your shipping address is outside EU, and you did not purchase a Phyto certificate we cannot do refunds. But in certain cases we may be able to send you a replacement plant with your next order. These are cases where plants were in transit for a reasonable amout of time for the species and size of the plant (generally up to 3 or 4 weeks, for bigger, dormant plants) and we were able to pack them according to what is best for that particular species (may differ your wishes).

We do not refund shipping or phyto certificates as these are not services rendered by us. 

What does a Pyto Certificate do?

Plant passports (PP) are always included. A PP is not a Phyto certificate. Plants travel freely within EU with PP only. Plants sent outside EU should travel with a Phyto certificate.

Lets be clear: a Phyto Certificate only makes it 99% certain your parcel passes customs. It is not a guarantee plants arrive alive. Plants travelling with a Phyto Certificate need to be packed according to your country's phytosanitary specifications. Usually this means bare root, washed and cleaned of prey on their traps. Pitcher plants need to have their traps cut off. For most species this is fine and we prepare plants like this anyway. For certain species this is not the ok; it may be either impossible to send them bare root (e.g. Drosophyllum, Roridula) or their survival time in transit is shrotened (maybe even by half) even if packed in inert substrates like sand or perlite (e.g. Utricularia, Genlisea). In that case, or when in doubt order seeds.

A Phyto Certificate is valid 15 days from the time of issue. Usually we are able to send the parcel same day after a Phyto Certificate is issued.

Choice of currier

We send via Pošta Slovenije (Slovenian Post), because they are the only provider who offers worldwide shipping here. For some countries they offer expedited shipping. If this is something you would like to explore, please contact us before placing an order. Expedited shipping is possible only in conjunction with Phyto Certificate (requirement by the currier).

About the shipping process

All plants are sent with Plant Passports. All parcels are sent tracked.

Once shipped, we have no controll over your parcel and we know as much as you can using the same tracking code. You will recieve a tracking code and a link to the Pošta Slovenije's tracking app (don't worry, it's in English) in Your Order has been Dispatched email. You can also use any other app that tracks international shipping.

Some parcels are tracked really dilligently, some only once they enter the country of destination and some only until they leave EU. Pošta Slovenije guarantees the parcel is traceable and tracks it by itself within Slovenia. In other countries it's up to that country's currier. As long as the tracking app shows status of your parcel as On the way then everything is ok and the parcel is on the way.

If you need information about the status of your parcel once shipped, please wait until it arrives to your country and contact your local shipping provider or contact the last big postal hub the parcel was outbound from. 

Usual shipping times

According to what our customers actually report are:

Italy, Croatia, Austria, Hungary – 3 working days, almost always.

Other European countries – 5 working days, usually. Portugal and islands may or may not take longer.

USA – usually 10 days to 2 weeks, but totally depending on where you are, and can take up to 5 weeks for remote locations.

Everywhere else – usually 10 days to 4 weeks, and it really depends on where you are. Longest transit time so far was 6 weeks. Bigger cities and closer countries or countries with more commercial flights from Europe take less time.

A lot of cargo leaves Europe through Prague, so if you track your shipment you may see it gets diverted through there.

To expedite shipping time as much as possible please leave a note, when placing an order, on any upcoming holidays in your country.

By placing an order you agree that we are in no way liable for the duration of shipping or have no power to expedite it once the parcel has been sent.

Final note

Please consider all of this before placing an order. We can give you advice, to the best of our knowledge but the final decision is yours. Any feedback is also appreciated, as this is the only way we can give substantiated advice like this to anyone else.

We will be happy to advise you before placing an order. If you have ANY questions regarding shipping, shipping time, phyto certificates, packing, refunds etc., please don't hesitate to contact us.

And of course we are available for any growing tips or troubleshooting after you recieve the plant.   

Hopefully, the shipping goes fine and you get to enjoy your new plant for many years

Thank you for the purchase and Kind Regards